FAQ
Frequently asked questions
The most common questions on fitment, condition, lead times and shipping. If yours is not here, the parts desk will answer it.
How do I confirm a part fits?
Send the model, the year and the machine serial. The serial is what settles it — the same part number can have been superseded between engine or transmission generations.
Do you sell OEM and aftermarket?
Yes. We quote original, aftermarket, rebuilt and used side by side, each with its own lead time and warranty. Rebuilt includes a core return.
What are your shipping lead times?
Parts marked in stock ship within one to two business days. Special-order items and rebuilt assemblies ship in five to ten business days, with tracking emailed to you.
How does quoting work?
Quotes for in-stock parts go out the same business day. You choose the condition and quantity, we confirm the application, and you receive a written quote with freight, lead time and warranty.
Can I order directly from the site?
No. The site does not check out. Build the parts list, choose the condition and send the quote request. The parts desk replies in writing.
Do you ship across Brazil and Latin America?
Yes. We ship across Brazil and to Latin America. Freight is quoted by the parts desk on a tracked carrier. Inside Mato Grosso do Sul we also deliver in Campo Grande, Dourados, Três Lagoas and the other service cities.
Do you serve Mato Grosso?
We quote and ship by carrier from Campo Grande. There is no store, no local stock and no own delivery in Mato Grosso. Regional delivery inside Mato Grosso do Sul does not extend to the neighbouring state. Put the destination city on the quote.
How do I know a part fits my machine?
Every catalogue part lists the OEM number and the serial ranges the application covers. When you request a quote, give us the machine serial number: the parts desk confirms the application before replying.
What is the warranty?
OEM and aftermarket parts carry 12 months or 2,000 hours. Rebuilt parts carry 6 months or 1,000 hours. Used parts carry 30 days or 250 hours. The warranty runs from the invoice date.